KitchenLoopAI™

Support

We answer every message. Email info@aikitchenusa.com and we typically reply within 2 business days. Please include the email address on your account and, if it helps, a description of what you were doing in the app.

Common questions

  • I forgot my password. Go to sign in and tap "Forgot password?" — we email you a reset link.
  • How many free scans do I get? 3 AI photo scans per week on the Basic plan, and 3 AI photo scans per week as a guest. The next attempt after your weekly allowance shows the Premium upgrade (unlimited snaps, 7-day free trial when eligible).
  • How do I cancel Premium? Open Billing → "Manage / cancel subscription". Access continues until the end of the paid period.
  • Are my photos saved? Not by default — a photo is processed to identify food items and then discarded, and only the text item list is stored. You can opt in to keeping your original photos (and choose how long) in Privacy & data. Details in the Privacy Policy.
  • How do I delete my account and data? Open Account & Settings in the app and tap Delete Account (see our Terms), or email us and we will delete it within 30 days. Deleting your account does not cancel an App Store or Google Play subscription.
  • What happens to my photos? Kitchen and receipt photos are kept for at most 30 days and then deleted automatically. We keep the item list they produced, not the image.
  • An item was recognized incorrectly. Edit or remove it in your kitchen list — recognition is an AI estimate, and your edits are used for recipes.

Contact details

See also the Privacy Policy and Terms of Service.